changedPrivacy Policy
This page describes what we collect when you use changed and how we keep that data protected. We at changed take your privacy seriously—we collect information necessary to verify your identity, process your deposits and withdrawals, settle your game results, and provide customer support. We do not sell your data to third parties, and we keep your account details confidential except where we are required by law to disclose them.
Our changed platform is available only where local law permits. When you use changed, you agree that your data may be processed outside your home jurisdiction, including in data centres used by our processors. We comply with applicable data protection standards and maintain industry-standard security measures to protect your information.
If you have questions about how we handle your data on changed, how long we retain it, or your rights regarding your information, this policy explains our practices. If you need clarification beyond what this page covers, contact our support team.
What Information We Collect on changed
We collect information in three categories when you use changed: account registration data, financial data, and activity data. During registration, we collect your email address, full name, date of birth, and home address. This information is required to verify your identity and comply with anti-money-laundering (AML) standards.
We also collect government-issued identification documents—such as a passport or national ID card—as part of our verification process. Our changed team stores these documents securely and does not share them with third parties except where required by law enforcement or court order. We may retain identification documents for as long as your account is active plus a retention period specified in our records policy.
Financial data includes your banking details, the payment method you register (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and your transaction history—every deposit, withdrawal, and game settlement on changed. We use this data to process your payments, reconcile your account, and detect fraudulent activity.
Activity data includes your game participation records, tournament entries, draw results, and support tickets. We log these details to maintain your account history, settle disputes, and improve our service quality on changed.
We do not collect sensitive data beyond what is necessary
We do not ask for your mother's maiden name, family details, or religious affiliation. We collect only the information required to operate changed and comply with our legal obligations.
How We Use Your Data on changed
We use your data for specific operational and legal purposes. We verify your identity and process your account on changed using your registration and identification documents. We process your deposits and withdrawals using your financial data and payment method details. We settle your game results and maintain your account balance using your activity records.
We also use your data to detect and prevent fraud. If we notice unusual account activity—such as multiple failed login attempts, rapid withdrawals, or transactions from unusual locations—we may flag your account and conduct additional verification. During holiday periods such as Idul Fitri, Idul Adha, and Imlek, we monitor activity more closely due to increased transaction volume on changed.
Our changed support team uses your information to respond to your inquiries, investigate disputes, and help you recover access if you lose your login credentials. We maintain support ticket history so our team can refer to prior conversations and resolve your issue more efficiently.
We do not use your data for marketing purposes on changed without your explicit consent. We do not sell your information to third parties. We may share your data with law enforcement if required by court order or legal process.
We at changed believe that your privacy is your right. We collect what we need to operate, we protect what we collect, and we do not profit from selling your information.
Data Processors and Third Parties
We use third-party service providers to operate changed. Our payment processors handle your deposit and withdrawal transactions; they are bound by confidentiality agreements and must comply with data protection standards. Our cloud infrastructure providers host our servers and store your account data; they are contractually obligated to maintain security and confidentiality.
Our changed platform may store your data in multiple geographic locations, including data centres outside your home jurisdiction. Our servers may sit in regions such as Southeast Asia or beyond, depending on our infrastructure partners' locations. We ensure that all data processors maintain industry-standard security measures.
We may also share limited data with identity verification services to confirm your documents during KYC (Know Your Customer) processing. These services verify authenticity and check for regulatory flags; they are bound by strict confidentiality obligations.
We do not share your data with sports betting operators, game providers, or other third parties for their own use. Our game providers on changed (such as Aviator, Sweet Bonanza, and Gates of Olympus developers) receive only anonymized gameplay data, not your personal information.
Your Rights on changed
We recognize your rights regarding your data. You can request access to all personal information we hold about you on changed. You can ask us to correct inaccurate information—for example, if your registered address on changed is outdated, contact our support team and we will update it. You can request deletion of your account and associated data, subject to retention obligations for financial records and dispute resolution.
If you have a dispute with changed regarding your data or how we have used your information, you may lodge a complaint with our support team. We will respond to your request within our standard timeframes. Depending on your jurisdiction, you may also have rights to lodge a complaint with a data protection authority.
Cookies and Tracking on changed
Our changed platform uses cookies to maintain your session, remember your preferences, and track usage patterns. These cookies are necessary to keep you logged into your account and to allow us to recognize you on subsequent visits. We do not use cookies for marketing or third-party tracking.
You can disable cookies in your browser settings, but doing so may limit your ability to use changed fully. For example, you may be logged out more frequently, and certain features may not function correctly.
Data Retention and Security on changed
We retain your personal data for as long as your changed account is active. After you close your account, we may retain financial records for a period required by law or for dispute resolution—typically several years depending on your jurisdiction. We destroy identification documents according to our records retention policy, typically within a defined period after your account closure.
Our changed platform uses encryption to protect your data in transit and at rest. We use industry-standard passwords and multi-factor authentication options to secure your account. Our servers are protected by firewalls and intrusion detection systems. We maintain restricted access to your data—only changed staff with a business need can access it.
If we discover a security breach affecting your data, we will notify you as required by applicable law. We do not guarantee perfect security, but we maintain reasonable safeguards to protect your information on changed.
Policy Updates and Contact
We may update this privacy policy as our practices change or as required by law. We will publish updates on this page and notify you of material changes. Your continued use of changed after an update constitutes your acceptance of the new terms.
If you have questions about how we handle your data, contact our changed support team. Provide your account details or the specific concern you have, and we will respond within our standard timeframe. We maintain English-language support and can assist you from any supported region—Jakarta, Bandung, Surabaya, Medan, Semarang, or elsewhere where our service operates.